Delivery, Terms, Conditions & Privacy

About Us

Arts Encaustic Limited started Encaustic Art in 1987 and are dedicated to encouraging creativity for everyone through artistic activities. Directors: Shona & Michael Bossom

Privacy Policy

Your details are NEVER passed to nor shared with any other party. We only use your data to process orders you have placed. If you sign up to receive any of our news updates (see website footer or contact page) then there is always the option to manage your data (change of email etc.) or to unsubscribe, presented in the footer of every update we send. We totally respect your privacy. 


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YouTube may use cookies to help navigate any video content you may watch on our site.
Google use cookies to enable analysis, etc. 

Making A Purchase

IT IS EASY: Simply make your order online and enter a valid payment, then we will process the order quickly. UK postal delivery under 2Kg parcel size will usually arrive by First Class Royal Mail (postman). Parcel;s above 2Kg usually arrive by carrier – often Hermes or ParcelForce.

COUPONS: are occasionally offered in our news updates. If you are not sure what this is, then please ignore coupons
NOTE: SOME card issuing banks, usually and especially ones outside the UK, may sometimes decline to authorise online payments that are considered potential fraud. This can affect payments of larger amounts especially where delivery is to the non-card holders address. These issues are beyond our control or the power of our acquiring bank, so please either call us by phone if your card payment fails during ordering +44 (0) 1239 831401. 

Shipping And Handling

If you are ordering a PRESENT ITEM please make it clear in order notes message box that you will find on the checkout page by your address.

  • UK shipping will be calculated automatically at checkout during your online purchase – look to see how much it will be there – free over £75 for UK
  • Outside United Kingdom : Check for a national importer in your country here
    * since Brexit happened a number of increased costs and business requirements have made us cease exporting.

Delivery Schedule

We dispatch a soon as possible for you. We normally despatch your order in 2 business days but overseas orders can easily take longer due to use of specific carriers. Occasionally, if we are out of the office it can take up to a week to dispatch.

UK orders are usually either sent by Royal Mail First Class (under 2Kg) or by Hermes or ParcelForce. Sometimes other carriers may deliver too.

NOTE: if you do not receive your order within 28 days please contact us immediately or we will not be able to pursue any claim you make.

Tax Charges

British Value Added Tax is payable : 20% VAT.

Credit Card Security

OPAYO is used for totally safe and trustworthy transactions : we accept PAYPAL, VISA, MASTER CARD, etc

Please Note: We have no knowledge nor access to your password.
Problems? … you can also phone in your orders on +44(0)1239 831401


By placing an online order through this shop we will do our utmost to fulfill your requirements. If you are dissatisfied with our responses or products in any way please contact us immediately and we will ensure that any defective or incorrectly delivered goods are replaced, re-sent or collected as the case may be. This contract does not affect your statutory rights as a consumer.

Reaching Us

Arts Encaustic Limited,
Trem ar Daf,
Pembrokeshire SA36 0ED
Wales UK.
VAT No. GB 557 8374 93
Company No. 2426824
Phone on +44 (0) 1239 831 401

Returns Policy

Remittance Terms

Payment is required before despatch is made.